Shipping

Shipping Destinations

SOLVYN ships across Canada and to select international destinations, including the United States, China, the United Kingdom, selected European countries, Australia, New Zealand, Japan, Singapore, and Hong Kong. If your country is not available at checkout, please contact us at service@solvyncollective.com.

Processing Time

Orders are typically processed within 1–3 business days.

Estimated Delivery Time

Estimated delivery after dispatch: Canada and China, 3–8 business days; United States, 5–10 business days; United Kingdom and selected European countries, 7–15 business days; Australia and New Zealand, 8–16 business days; Japan, Singapore, and Hong Kong, 7–15 business days. Delivery times are estimates and may be affected by customs or carrier delays.

Shipping Cost

All orders delivered to China qualify for free standard shipping, with no minimum purchase. For Canada, the United States, and other eligible destinations, free standard shipping is available on orders of CAD $99 or more. For orders under CAD $99 outside China, available shipping rates are shown at checkout.

Order Tracking

Where available, orders ship with tracking. Once your order has shipped, you’ll receive a confirmation email with tracking information. Please allow some time for tracking updates to appear.

Delivery Delays

Delays may occur due to customs clearance, carrier disruptions, weather, or holidays. If your order is significantly delayed, please contact us and we’ll be happy to help.

Fulfillment Locations

Depending on destination, product availability, and inventory, orders may ship from Canada or an international fulfillment location. The fulfillment location does not affect the authenticity or quality of SOLVYN jewellery.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees set by the destination country. Where applicable, duties and import taxes may be calculated and collected at checkout. Any additional charges not collected at checkout may be the customer’s responsibility.

Lost or Damaged Packages

If your package appears lost in transit or arrives damaged, please contact us as soon as possible. We’ll review the situation and work with the carrier where applicable. Photos of damaged packaging and items may be required.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate. Incorrect or incomplete details may lead to delays, returned parcels, or additional shipping costs. If you notice an error after ordering, contact us as soon as possible; we’ll try to update the address before shipment.