Orders
When will my order ship?
Orders are typically processed within 1–3 business days.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
How can I track my order?
Once your order has shipped, we’ll email you a tracking number.
You can also visit our Track Order page to check your shipment status.
Shipping
Where do you ship?
At this time, we ship within Canada only.
We’re working on expanding to additional destinations in the future.
Where do your orders ship from?
All orders are shipped from Canada, helping ensure faster delivery for customers within Canada.
How long does shipping take?
Delivery times vary depending on your location within Canada.
Most orders arrive within 2–8 business days after shipment.
How much does shipping cost?
Shipping rates are calculated at checkout.
We may also offer free shipping promotions from time to time.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Items must be unworn, unused, and returned in their original packaging.
For hygiene reasons, earrings and final sale items are not eligible for return or exchange.
Please visit our Returns & Exchanges page for full details.
Can I exchange my jewelry?
If your item is eligible for exchange, we’re happy to help.
Please contact us before returning your item so we can assist you with the process.
Products
What materials are used in SOLVYN jewelry?
Materials vary by design.
Each product page lists the exact materials and finishes used.
Our collections may include:
- 925 Sterling Silver
- Brass
- Stainless Steel
- 18K Gold Plating
- Rhodium Plating
- 18K Gold PVD Coating
Is your jewelry hypoallergenic?
Many of our pieces are designed to be hypoallergenic.
Please refer to each product page for specific material information.
Can I wear my jewelry every day?
Yes.
Our jewelry is designed for everyday wear.
To help preserve its beauty, we recommend removing your jewelry before swimming, showering, exercising, or sleeping.
For additional care tips, please visit our Jewelry Care page.
Will gold plating fade?
Like all gold-plated jewelry, the finish will naturally wear over time.
With proper care, your jewelry can maintain its beauty for years to come.
Do you offer gift packaging?
Every SOLVYN order arrives beautifully packaged in our signature gift box, making it ready for gifting or treating yourself.
Each order includes:
- Signature SOLVYN Gift Box
- Jewelry Pouch
- Jewelry Polishing Cloth
Packaging styles and colors may vary depending on availability.
Support
Can I cancel or change my order?
If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.
Please contact us as soon as possible.
My item arrived damaged. What should I do?
Please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging
We’ll work with you to resolve the issue as quickly as possible.
How can I contact SOLVYN?
You can reach us anytime at:
We typically respond within 1–2 business days.