RETURNS & EXCHANGES
We want you to love your SOLVYN jewelry.
If you’re not completely satisfied with your purchase, we’re here to help.
RETURNS
Eligible items may be returned within 30 days of the delivery date.
To be eligible for a return, items must be:
- Unworn
- Unused
- In their original condition
- Returned with the original packaging
Please note that original shipping charges are non-refundable.
NON-REFUNDABLE ITEMS
The following items cannot be returned or exchanged:
- Earrings
- Personalized or custom-made jewelry
- Gift cards
- Final sale items
EXCHANGES
If you’d like a different item, please contact us before returning your order.
We’ll be happy to help you with the return process and choosing a replacement item.
REFUNDS
Once your return has been received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the item
- Photos of the packaging
We’ll work with you to find the best solution as quickly as possible.
QUESTIONS?
We’re always happy to help.
If you have any questions about returns or exchanges, please contact us at: